Delivery & Returns

Discounts and P&P
By way of a thank you to our new and returning customers, from Friday 5 June 2020 all of our titles, except for special editions, will feature a permanent 20% discount. We will also continue to offer FREE UK P&P. 

Dispatch
Online orders received through the Vertebrate Publishing website are dispatched from our office in Sheffield, UK. Orders received before 1 p.m. are dispatched the same day, orders received after 1 p.m. are usually dispatched the following business day. We will send you a notification email when your order has been dispatched. If we are temporarily out of stock of a title we will advise by email. 

COVID-19 Update: March 2021
Please note that due to the ongoing coronavirus pandemic, while we are dispatching orders as normal and most deliveries are arriving in standard time, a small number of our deliveries are taking longer to arrive – both in the UK and overseas. Please allow up to two weeks for UK delivery, rather than the usual two to three working days. If you have any questions regarding your order, please do not hesitate to contact us.

Delivery in the UK
UK orders up to 2.5 kilograms are sent Royal Mail Second Class and should arrive within two to three working days. Larger items and higher value items, such as Peak Rock, are sent with a courier and will require a signature upon delivery.

Overseas Delivery
Smaller overseas orders are sent by Royal Mail. Larger orders are sent by courier. Deliveries can take between a few days and a couple of weeks to arrive, depending on the delivery location. Please note we can no longer ship to South Africa and Russia due to persistent delivery problems.

Postage Costs
Postage costs are dependent on order weight (book/s weight plus packing materials) and are calculated automatically upon checkout, before payment is taken. As of 16 July 2020 our postage charges are as follows (for larger or trade orders, please contact us for pricing):

Payment
Payment is made safely and securely using Stripe, one of the world's leading payment gateways. Alternatively, you can choose to checkout with PayPal, with or without an account, and Apple Pay is also an option for Apple users. All payments are handled directly by these payment gateways and Vertebrate Publishing does not process or store any cardholder details on the Vertebrate Publishing website. 

If you are buying from outside the UK, please note that all transactions are processed in Pounds Sterling.

Returns
We will happily refund or exchange any item that is returned to us in an unused, as new condition.

If you want to make a return, contact us with your details. Once we've received the item(s), we will credit your account.

If the item is faulty or damaged or we have sent the incorrect item we will refund postage. If you're returning something because it's not suitable, you'll need to pay the postage costs to return it to us.

We process most returns the day they arrive with us, and certainly within within seven working days.

Goods must be returned to us within 21 days.