Delivery & Returns

Delivery is included in the book price for all orders in the UK!

Online orders received through the Vertebrate Publishing website are dispatched from our office in Sheffield, UK. Orders received before 1 p.m. are dispatched the same day, orders received after 1 p.m. are usually dispatched the following business day. We will send you a notification email when your order has been dispatched. If we are temporarily out of stock of a title we will advise by email. 

COVID-19 Update: April 2020

Please note that due to the ongoing coronavirus pandemic, while we are dispatching orders as normal, our deliveries are taking longer to arrive – both in the UK and overseas. Please allow up to two weeks for UK delivery, rather than the usual two to three working days. If you have any questions regarding your order, please do not hesitate to contact us.

Delivery in the UK
UK orders up to 2.5 kilograms are sent Royal Mail Second Class and should arrive within two to three working days. Larger items and higher value items, such as Peak Rock, are sent with a courier and will require a signature upon delivery.

Overseas Delivery
Smaller overseas orders are sent by Royal Mail. Larger orders are sent by courier. Deliveries can take between a few days and a couple of weeks to arrive, depending on the delivery location.

Postage Costs
Postage costs are dependent on order weight (book/s weight plus packing materials) and are calculated automatically upon checkout, before payment is taken. As of 4 November 2019 our postage charges are as follows (for larger or trade orders, please contact us for pricing):

Payment
Payment is made safely and securely via PayPal. We use PayPal for card transactions as PayPal delivers one of the most secure payment platforms in the world. See their website for details on how you are protected. A PayPal account is not required when checking out with PayPal – it is possible to pay by credit card or debit card without logging in to PayPal or creating an account.

If you are buying from outside the UK, please note that all transactions are processed in Pounds Sterling.

Returns
We will happily refund or exchange any item that is returned to us in an unused, as new condition.

If you want to make a return, contact us with your details. Once we've received the item(s), we will credit your account.

If the item is faulty or damaged or we have sent the incorrect item we will refund postage. If you're returning something because it's not suitable, you'll need to pay the postage costs to return it to us.

We process most returns the day they arrive with us, and certainly within within seven working days.

Goods must be returned to us within 21 days.