We offer FREE delivery on orders in the UK!
Online orders received through the Vertebrate Publishing website are dispatched from our distributor's warehouse in Hinckley, UK. Orders received before 12.30 p.m. are dispatched the same day, orders received after 12.30 p.m. are dispatched the following business day. If we are temporarily out of stock of a title we will advise by email.
Delivery in the UK
Orders are sent Royal Mail Second Class and should be with you within two to three working days. Larger items and higher value items, such as Peak Rock, are sent with a courier and will require a signature upon delivery.
Small orders for delivery outside the UK are sent by Royal Mail. Larger orders are sent via a courier such as DHL Express. Deliveries should take between one and five days to arrive, depending on the delivery location.
Postage costs are dependent on order weight (book/s weight plus packing materials) and are calculated automatically upon checkout, before payment is taken. As of March 2015 our postage charges are as follows (for large or trade orders, please contact us for pricing):
|UK||Europe||Rest of World|
|500 grams to 1kg||FREE!||£6.50||£10|
|1kg to 2kg||FREE!||£10||£20|
|2kg to 4kg||FREE!||£15||£30|
|4kg to 6kg||FREE!||£20||£40|
|6kg to 8kg||FREE!||£25||£50|
Payment is made safely and securely via PayPal. We use PayPal for card transactions as PayPal delivers one of the most secure payment platforms in the world. See their website for details on how you are protected.
If you are buying from outside the UK, please note that all transactions are processed in Pounds Sterling.
We will happily refund or exchange any item that is returned to us in an unused, as new condition.
If you want to make a return, contact us with your details. Once we've received the item(s), we will credit your account.
If the item is faulty or damaged or we have sent the incorrect item we will refund postage. If you're returning something because it's not suitable, you'll need to pay the postage costs to return it to us.
We process most returns the day they arrive with us, and certainly within within seven working days.
Goods must be returned to us within 21 days.